Coolzino Privacy Policy

Last updated: March 27, 2026

At Coolzino, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

Information We Collect

We collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued identification (e.g., driver's licence or passport) for account creation, age verification, and compliance with Australian anti-money laundering laws. We also gather financial details like banking information and transaction records for payment processing. Technical data including IP address, device information, and gaming activity such as betting history and preferences are collected to enhance security and personalise your experience.

How We Use Your Information

We use your information to provide and manage your account, process deposits and withdrawals, verify your identity, and ensure compliance with Australian gambling regulations and AUSTRAC requirements. It enables us to personalise your gaming experience, prevent fraud, and improve our services based on usage patterns. We also use it for responsible gambling measures and to communicate important updates or promotions, always in line with the Australian Privacy Principles.

Information Sharing

We share personal information only when required by Australian law, such as with AUSTRAC for anti-money laundering compliance, state gambling regulators, or law enforcement for investigations. Service providers like payment processors may receive data under strict confidentiality agreements to perform their functions. We do not sell your information to third parties.

Data Security

We implement robust security measures including end-to-end encryption for data transmission and storage, secure servers with physical access controls, and regular penetration testing. Our systems comply with PCI DSS standards for payment information and feature automated threat detection. Employee training and confidentiality agreements ensure ongoing protection, with data retained only as long as necessary to meet legal obligations like 7-year retention for AML records.

Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to access, correct, or delete your personal information held by us, subject to legal exceptions. You may request details of the information we hold and withdraw consent where applicable. Contact us to exercise these rights; we will respond within 30 days and provide information in a structured format where possible.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise content. These include essential cookies for security and analytics cookies for performance insights. You can manage preferences via browser settings, though this may affect site features.

Contact Us

For privacy concerns or to exercise your rights, contact our Privacy Officer.

Email: [email protected]